BOOKING TERMS AND CONDITIONS
Sherpa Mountain Journey has promulgated its terms and conditions for all its trips – trekking, mountaineering, hiking, rafting, wildlife safaris, mountain biking – and any other services operated by the company.
Before completing the registration form and signing the declaration, please read these terms & conditions carefully. They set out your agreement with Sherpa Mountain Journey and contain important information.
Sherpa Mountain Journey operates trips in regions where standards of accommodation, transport, safety, hygiene, food, medical facilities and other infrastructure may be lower than those you normally expect. Please keep in mind that Nepal is a third world country, and bear the above in mind when making your booking, Travelling with Sherpa Mountain Journey requires a certain measure of flexibility, good humour, and an understanding that the itinerary, accommodation and modes of transport may be changed without notice, due to circumstances beyond Sherpa Mountain Journey control. By signing the Booking form you agree to Sherpa Mountain Journey making such necessary changes without liability.
LIABILITY & RESPONSIBILITIES
Where Sherpa Mountain Journey provides a service it will do so with due care and skill. Sherpa Mountain Journey is not responsible for the acts and omissions of others, including airlines, accommodation providers no are we responsible for any loss, damage or expense (including loss of money paid in advance) which you may incur as a consequence of the acts and omissions of others.
Sherpa Mountain Journey will not accept responsibility or liability for any passenger who contravenes any law or regulation of any country visited within the confines of the trip. Any independent arrangements that you make are entirely at your own risk.
CANCELLATION COSTS INCURRED BY CLIENT
Cancellation by the participant:
More than 60 days before departure Full refund less deposit
More than 30 days before departure Refund of 75% of total trip cost
Less than 30 days before departure Refund of 50% of total trip cost
Less than 10 days of departure 25% of total trip cost.
● No refunds will be made for any unused services, accommodation etc once the trip has started.
● If a client decides to leave a trip before its completion, no refund will be given for the unused portion of the trip.
● If a client wishes to extend the duration of a trip after the trip has started, this may be possible but payment will need to be made prior to this taking place.
● In Kathmandu, Sherpa Mountain Journey clients will be accommodated at the Hotel. During the trip clients are required to stay at the hotel or lodge chosen by Sherpa Mountain Journey. If a client wishes to stay elsewhere, they will have to bear the cost of accommodation and food in the alternative lodge/hotel themselves.
● If a client prefers to stay in a different hotel in Kathmandu this could be possible but it would have to be negotiated when the booking and final payment is made.
CANCELLATION BY SHERPA MOUNTAIN JOURNEY
● In case if the Sherpa Mountain Journey canceled the trip will be refund 100% of deposited amount.
TRIP COST & INCLUSIONS
All rates for trips in Nepal are quoted for a single person on a double occupancy basis. Trips require a minimum of 2 people to operate. Prices include internal transportation, porters, guides, accommodation and all meals whilst on the trek. Prices quoted also include accommodation and breakfast at the 3star Hotel in Kathmandu, airport transfers, a half day sightseeing tour and Sherpa Mountain Journey trek pack. (Down sleeping bags + inner sheet. Down jackets. Kit bags. Trekking Map for all trips and additional Ice Axe, Crampon, Harness, Carabineers, Prussic loops for climbing trips) The rates quoted on our website are based on costs and exchange rates at the time of last site update. They are also reviewed in June each year. Sherpa Mountain Journey treks reserves the right to adjust these prices should unforeseen fluctuations in exchange rates and economy (etc) necessitate this. To guarantee the price will not change after a booking is made, early payment is an option.
If you have any complaint that cannot be dealt with immediately with your tour leader, or you are not satisfied with the response, please notify us in writing within 10 days of the completion of your trip. We will do our best to resolve the problem.
Insurance is compulsory for all trips. Your policy must cover accidents, medical expenses, and emergency evacuation including helicopter rescue, air ambulance, and personal liability. Sherpa Mountain Journey also recommends your insurance policy covers cancellation, curtailment and loss of luggage and personal effects. You are required to carry proof of insurance with you, and to produce it if requested by Sherpa Mountain Journey employees. For our climbing and mountaineering trips, you must be covered for mountaineering activities (use of ropes and ice axe, etc). Please note that most standard travel insurance policies DO NOT cover you for mountaineering activities. We can recommend an international company that does cover mountaineering.
HEALTH & MEDICAL CONDITIONS
Anyone who is in good health and mentally prepared can take part in our treks. Some treks however are more strenuous and entail many days at higher altitude. Please read the trip notes carefully and pay heed to the trip gradings. Contact Sherpa Mountain Journey for advice in order to make a suitable trek selection.
It is your responsibility to advise Sherpa Mountain Journey of any pre-existing medical conditions and health concerns that may increase the risk of you requiring medical attention whilst trekking. Space is provided on the booking form to do this. In some cases, Sherpa Mountain Journey may request you provide medical clearance from your doctor before accepting your booking. You are also advised to visit your Doctor (and Dentist) before travelling and to adhere to current vaccination recommendations.
Please make contact with Sherpa Mountain Journey first either by email, telephone or post, to check that the trip you have selected is running and confirm dates & cost, etc. Email is the preferred mode of contact.
You can pay us using any of the following modes
1. Transfer money to our given bank details
2. Pay by credit card after your arrival
3. Pay Cash upon arrival